Mike Vizard

Mike Vizard

About the Author:

Mike Vizard is a seasoned IT journalist with over 25 years of experience. He also contributed to IT Business Edge, Channel Insider, Baseline and a variety of other IT titles. Previously, Vizard was the editorial director for Ziff-Davis Enterprise as well as Editor-in-Chief for CRN and InfoWorld.

Articles by Mike Vizard

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ServiceNow Adds AI Experience Interface to Manage Agentic Workflows

September 30, 2025

ServiceNow has introduced AI Experience, a framework for building, deploying, and managing AI agents within its Now SaaS platform. The system provides a unified interface for data, AI models, and workflows, supported by the AI Control Tower for governance. New agents include AI Voice, AI Web, AI Data Explorer, and AI Lens, aimed at automating routine tasks and reducing tool sprawl.

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