Salesforce Inc. on Thursday said it has signed a definitive agreement to acquire Convergence.ai, an artificial intelligence (AI) agent company behind advanced systems that perform complex, human-like tasks in digital environments.
Convergence — which specializes in AI agent design, autonomous task execution, and adaptive systems — is expected to help accelerate development of next-generation agents for increasingly sophisticated workflows for Agentforce, the foundation of Salesforce’s AI strategy.
“The next wave of customer interaction and employee productivity will be driven by highly capable AI agents that can navigate the complexities of today’s digital work,” Adam Evans, executive vice president and general manager of Salesforce AI Platform, said in a statement announcing the deal. Terms of the acquisition were not disclosed.
“We’re looking towards a future where Agentforce can empower our customers with AI agents that don’t just follow instructions, but truly perceive, reason, and adapt to the complexities of modern digital workflows,” Evans added. “Imagine AI assistants that can intuitively navigate ever-changing interfaces and intelligently manage intricate tasks with a new level of resilience and human-like ingenuity — that’s the kind of step-change we’re eager to explore.”
Salesforce, which projects the emerging digital labor market will be $6 trillion by 2030, citing a Futurum Group report, has been especially aggressive of late with its AI ambitions.
Earlier this month, it turbocharged the ability of its AI agents to handle more complex tasks as part of its continuing enterprise general intelligence (EGI) initiative. The company also said it is deploying the large action models (LAMs) it has developed, called xLAMs, that drive those AI agents on multiple platforms. What is more, Salesforce said it has developed CRMArena, a simulation environment that can be used to test how AI agents perform customer resource management (CRM) tasks.
Additionally, Salesforce on Thursday unveiled a new pricing model for its AI products. Customers would pay about 10 cents per “action” when using some Salesforce AI agents, according to the company. The new pricing model is designed to offer clients a more attractive way to pay for non-conversational and internal uses of the AI agents such as scanning through old emails to find potential sales targets.
According to Salesforce’s CIO AI Trends research, 90% of chief information officers said managing AI costs is limiting their ability to drive value, a finding reinforced by recent reporting from CIO.com.
