Salesforce Inc. on Wednesday announced Agentforce 2dx, the next version of its digital labor platform for artificial intelligence (AI) agents that autonomously perform administrative tasks across enterprise systems with minimal human supervision.
Agentforce 2dx marks a major advance for Salesforce, which introduced its play for AI agents late last year with Agentforce. The new proactive system is designed to embed AI agents that monitor data changes, anticipate needs across business processes, and then act. Previously, Agentforce agents were triggered from chat interfaces and required specific directions from humans to take action.
Salesforce also introduced development tools to help business users and developers more quickly build, customize, test and deploy Agentforce agents. The toolset offers advanced analytics and monitoring capabilities for simplified debugging and performance optimization.
“Companies today have more work than workers, and Agentforce is stepping in to fill the gap,” Adam Evans, executive vice president and general manager of Salesforce’s AI platform, said in a statement. “By extending digital labor beyond customer relationship management, we’re making it easier than ever for businesses to embed agentic AI into any workflow or application to handle routine tasks.”
Once the agent is publicly available, users have access to the Agentforce Interaction Explorer dashboard that offers detailed reporting and analytics about how agents perform.
The latest iteration of Agentforce comes a day after Salesforce unveiled AgentExchange, a marketplace for AI agents for enterprises in a bid to claim a significant slice of what it calls the $6 trillion digital labor market. More than 200 integrated partners, including Google Cloud, Workday Inc. and Box Inc., are building pre-packaged agent solutions that businesses can implement without extensive technical expertise.
Salesforce’s slew of news marks yet another crucial juncture for the company as it seeks an edge in the fledgling market for AI agents and navigates through some treacherous financial times. It is among a pack of large tech companies such as Google, Microsoft Corp., Cisco Systems Inc., Adobe Inc. and others that are developing agents to handle increasingly complex workflows without human intervention.
What Salesforce is attempting to do is create a so-called “multi-agent framework” in which personal AI assistants collaborate with enterprise agents on tasks.
“It is the year of agentic AI as companies allow agents to interact across a multiplicity of operations and enterprise systems, especially with data,” Chester Leung, CEO of security company Opaque, said in an interview.
Just this week, Microsoft Corp. introduced a new sales agent aimed at Salesforce, and Amazon.com Inc.’s AWS announced a new group focused on agentic AI.
“We’re already seeing a large shift in enterprise software interfaces to support interactions directly with AI agents rather than humans, being able to delegate tasks to a 24/7 workforce is going to be a huge productivity gain in enterprise,” Peter Morales, CEO of Code Metal, said in an email.
