Synopsis: In this Leadership Insights video interview, Amanda Razani speaks with Arun Kumar, the EVP, AI and data global practice leader for Hero Digital about the importance of AI readiness and critical steps business leaders should take when utilizing AI.
In this episode of the AI Leadership Insights video series, Amanda Razani interviews Arun Kumar, EVP AI and Data Global Practice Leader at Hero Digital. Arun explains that Hero Digital is a digital transformation company focused on solving complex challenges in this ever-evolving space. He emphasizes the importance of moving quickly, delivering superior customer experiences, and driving efficiency and effectiveness through AI initiatives. Arun shares his role in driving AI strategies both internally and externally, ensuring that AI aligns with clients’ digital business transformation goals and delivers high ROI.
Arun discusses the common pitfalls business leaders face when implementing AI, such as expecting AI to solve all problems without a clear use case. He advises focusing on specific use cases where AI can improve existing processes and prioritizing these initiatives to achieve success. Arun also highlights the importance of regulatory compliance, particularly in gaining customer consent for data use, and suggests that businesses provide clear value to customers in exchange for their data. He concludes by emphasizing the need for a dedicated AI leader or department to manage AI implementation and shares a use case where AI helped Hero Digital generate innovative ideas for a client campaign.
