Is Your AI Agent Talking to a Human or Another AI? Why It Matters — and What to Ask
The increasingly technology-enabled environment in which companies operate is creating […]
Articles by Stu Sjouwerman
When AI Does the Thinking, Who Does the Understanding?
Just a few short years ago, artificial intelligence seemed far […]
What is SER and Why it Matters for Voice-Based AI Interviews
SER is a technology that tries to give AI the same instinct a skilled human moderator has, picking up not just what someone says, but how they say it, and what that customer is trying to tell you, not just what they said.
What You Need to Know About the Promise and Peril of AI Memory Flaws
Artificial intelligence entered the mainstream a few years ago with […]
