About the Author: Sarah Nicastro

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Sarah Nicastro has extensive experience covering the trends, technologies and business drivers that significantly impact service-based businesses. Prior to joining IFS to create Future of Field Service, Sarah spent more than a decade as the editor-in-chief of Field Technologies Online. Sarah is passionate about helping service leaders share their trials and triumphs through interviews on the Future of Field Service podcast as well as bringing the IFS customer community together to collaborate, share best practices and contribute valuable VoC (voice of the customer) back into IFS. https://www.linkedin.com/in/sarahhowland
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