About the Author: Krishna Raj Raja

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Krishna Raj Raja is the founder and CEO of SupportLogic. Krishna has a long history in the customer service and support industry. As the first hire for VMware India, he built the company’s support team into a multi-thousand-headcount global organization. After leaving VMware, Krishna saw that major shifts in the B2B model were creating critical gaps in the capabilities of support teams. He founded SupportLogic in 2016 and now helps some of the largest B2B technology companies in the world use AI to optimize their support experience. Krishna lives with his growing family in Santa Clara, CA. Visit SupportLogic: https://www.supportlogic.com/
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