17+ years of experience in the IT industry, CRM and AI Developer with 14+ years of dual expertise in Microsoft Dynamics 365 and Salesforce, delivering enterprise-scale solutions across multiple industries. Advanced proficiency in Dynamics customization, Power Platform development, Salesforce Lightning components, Apex, Visualforce, and enterprise integrations. Holds multiple Microsoft Dynamics 365, Power Platform, and Salesforce certifications.
Strong track record of optimizing CRM performance, reducing technical debt, and delivering solutions that drive user adoption and business efficiency. Experienced in Salesforce DevOps with a focus on Copado and Gearset, including deployments, version control, and release automation. Actively working with Generative AI, Salesforce Agentforce, AI-powered chatbots, Prompt Builder, and enterprise automation solutions to enhance user experiences and operational efficiency.
Passionate about combining CRM, AI, and cloud technologies to build intelligent, scalable solutions that deliver measurable business value. Working experience in organizations including Microsoft, Infosys, and the public sector.
