ServiceNow Inc. and Microsoft Corp. unveiled a sweeping partnership Tuesday designed to bring order to the chaotic world of enterprise artificial intelligence (AI), announcing new integrations that promise seamless coordination and oversight of AI agents across both companies’ platforms.
By connecting ServiceNow’s workflow intelligence with Microsoft’s cloud infrastructure and productivity tools, the companies aim to create what Jon Sigler, executive vice president and general manager of AI platform at ServiceNow, calls “a new era of Autonomous Workflows.”
“We’re giving organizations the power to manage and monitor intelligent agents that deliver real work and real impact — safely and at scale,” Sigler said in a statement.
“Agent 365 gives organizations a simple, secure way to bring agents under control, extending the same infrastructure, apps, and protections they already trust for users,” Nirav Shah, corporate vice president of Microsoft Agent 365 at Microsoft, said. “Through this integration with ServiceNow, customers can accelerate and scale their AI transformation while staying safe, with built-in security and governance capabilities that support confident innovation.”
The centerpiece of the integration is ServiceNow’s AI Control Tower, which now connects with Microsoft’s AI Foundry and Copilot Studio to provide comprehensive oversight of agents deployed through Microsoft Agent 365.
The system automatically discovers and catalogs Microsoft AI assets like Copilot models, agents, and datasets within ServiceNow’s platform, giving IT administrators a unified view of their organization’s AI landscape, according to ServiceNow.
The Control Tower leverages ServiceNow’s Configuration Management Database to aggregate information from multiple sources, providing real-time visibility into how AI agents operate across systems. A new Value Dashboard tracks adoption rates, performance metrics, and return on investment, while monitoring security, governance, and compliance in real time.
For developers, the partnership brings together ServiceNow Build Agent and GitHub Copilot through GitHub’s Model Context Protocol Server. The connection lets developers access GitHub issues, pull requests, and discussions directly while automating routine tasks while under enterprise governance controls enforced by ServiceNow’s AI Control Tower and App Engine Management Center.
Additionally, the integration connects ServiceNow’s Now Assist with Microsoft Agent 365, bridging personal productivity tools and enterprise workflows.
Employees can now trigger complex business processes from within familiar Microsoft 365 applications like Word, Outlook, and Teams, with AI assistants that understand both the immediate context of their work and the broader organizational processes.
Every interaction operates under enterprise identity management and audit controls, ensuring actions meet organizational security and compliance standards. The companies emphasized that this approach moves beyond isolated AI experiments toward enterprise-wide automation with measurable business outcomes.
