Should You Disclose When an Agent Is AI? It Shouldn’t MatterBy Deon Nicholas|2025-02-25T14:31:17-05:00February 13, 2025|Read More
A Lyft-Anthropic Partnership Is the Latest AI Deal in Ride-Hailing MarketBy Jon Swartz|2025-02-10T18:37:24-05:00February 10, 2025|Read More
How and When to Blend AI with Human Expertise in Contact CentersBy Gina Robertson|2025-01-27T13:23:22-05:00January 24, 2025|Read More
AI-Powered Chatbots Leave Consumers ColdBy Nathan Eddy|2024-11-08T11:35:11-05:00November 8, 2024|Read More
Top AI-Powered Tools Customer Service Agents Can’t Do WithoutBy Jason Valdina|2024-11-05T15:40:34-05:00November 5, 2024|Read More
Customer Service Agents Think AI Could Actually Help ThemBy Jon Swartz|2024-07-18T11:04:46-04:00July 18, 2024|Read More
Are AI Chatbots a Disservice to Customer Service?By Craig Mackereth|2024-07-02T17:43:33-04:00July 2, 2024|Read More
SoundHound’s Doggish Drive To Be AI’s Next ‘It’ CompanyBy Jon Swartz|2024-07-03T11:47:42-04:00July 2, 2024|Read More
Talkdesk, Cognizant Partner to Leverage AI in CCaaSBy Nathan Eddy|2024-06-01T09:13:10-04:00June 4, 2024|Read More
Contact Center Agents Turn to AI-Driven Tools By Nathan Eddy|2024-05-23T17:41:50-04:00May 23, 2024|Read More
