PayPal Holdings Inc. and OpenAI are teaming up so that ChatGPT users can complete purchases directly through the chatbot in a major push for artificial intelligence (AI)-enabled shopping.
Beginning next year, PayPal’s digital payment wallet will be embedded into ChatGPT, enabling users to buy products they discover through the platform without leaving the interface. The integration will also support Venmo, PayPal’s peer-to-peer payment service, the company announced Tuesday.
Shoppers will be presented with PayPal as a payment option, along with an alternative Pay Another Way feature for those preferring to use credit cards, debit cards, or bank accounts directly.
“This integration will make millions of products discoverable and purchasable through ChatGPT,” PayPal said in a statement. The company reported 434 million active consumer and merchant accounts as of the end of 2024.
PayPal CEO Alex Chriss said the partnership would help users “go from chat to checkout in just a few taps.”
OpenAI did not immediately comment on the partnership.
The deal, first reported by CNBC, gives tens of millions of PayPal merchants across sectors including apparel, fashion, beauty, home improvement, and electronics access to a new sales channel through the popular AI platform.
PayPal also unveiled plans Tuesday for Agent Ready, a feature set to launch in early 2026 that will enable purchases from PayPal merchants on other AI-powered platforms such as Google and Perplexity.
The announcements highlight PayPal’s strategic push into what the company calls agentic commerce — commerce conducted through AI agents on behalf of users.
“PayPal is building for that future,” Chriss said during the company’s earnings call Tuesday, noting his company’s expectation that consumer behavior is gradually shifting toward such a model.
For OpenAI, the PayPal partnership represents another step in its e-commerce ambitions. Last month, the company introduced Instant Checkout, which lets users make purchases from Etsy and Shopify directly within ChatGPT.
