Lorikeet unleashed its Team of Agents platform Thursday, positioning itself as the first customer service solution to coordinate multiple artificial intelligence (AI) agents across voice, chat, email and SMS.
The platform distinguishes itself from competitors by orchestrating multi-party resolutions rather than deflecting customers to help articles. Lorikeet said its agents independently contact third parties, calling logistics companies to track orders, texting doctors about prescriptions, or emailing hotels to arrange accommodations while keeping customers updated through their preferred communication channel.
The company — whose rivals include Zendesk Inc., Sierra and Intercom — said it has landed clients including Airwallex, Flex, Linktree, Arbor and Eucalyptus.
“Customers are tired of being told how to fix their problems — they want someone to actually solve them,” said Lorikeet CEO Steve Hind said in a statement. “Our Team of Agents is the first to coordinate across multiple agents and channels, including voice, chat, email and SMS to deliver real end-to-end resolutions, not just responses.”
The platform offers three key features: Multi-modal deployment across all communication channels with voice integration for real-world coordination, configurable workflows that adapt to specific business needs, and specialized agents that can simultaneously engage multiple third parties to complete resolutions.
At Flex, a rent payment platform, Lorikeet replaced a rigid chatbot to handle sensitive housing-related inquiries. At Arbor, a retail energy provider serving 13 states, customers have praised the AI agent by name in reviews, often unaware they’re interacting with AI.
“Most AI companies talk about deflection like it’s the goal,” said Jessica Mishlove, Arbor’s head of customer operations. “We wanted to solve hard problems. Lorikeet stood out by focusing on exactly what we needed.”
The company reports that clients have seen improved customer satisfaction, stronger brand loyalty, and scaled agent productivity without requiring additional staff.
Lorikeet was also recognized as the highest-ranked AI company for customer experience and support in Andreessen Horowitz’s inaugural AI Spending Report, which analyzes transaction data from over 200,000 startups.
