About the Author: Jurgen Hekkink
I am Head of Product Marketing, at AnywhereNow. I have over 25 years’ experience in the telecoms business, with a specialization in contact centres and customer experience. In my various roles, I have been working with customers, partners, global carriers and service providers, including BT, Orange Business, Telefonica, ePDLT and Telus. Before joining AnywhereNow I have worked as EMEA partner manager for Playvox, product director CCaaS for Enghouse Interactive, solutions marketing manager for the UK carrier KCOM and product management roles for Siemens Communications.
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