OpenText today added a slew of generative artificial intelligence (AI) capabilities to its namesake information management platform that promise to make it simpler to automate a wide range of workflows.
Announced at the OpenText World 2024 conference, version 24.4 of the Clouds Edition of the OpenText Platform, codenamed Titanium X, now provides access to 15 Aviator agents capable of invoking more than 100 AI agents that have been trained to automate specific tasks. Additionally, OpenText revealed today it is adding support for Microsoft Copilot to provide access to additional generative AI capabilities.
OpenText CEO Mark Barrenechea told conference attendees that organizations should no longer bring a human to do the work of a machine. “It’s time to let the machines do the work,” he says.
The overall goal is to make it simpler to access the islands of disconnected data that will drive the AI era, says Barrenechea. As part of that effort, OpenText has revamped its user interface, dubbed Jato, to incorporate AI agents. For example, an OpenTextTM DevOps Aviator can be used to convert video recordings into manual tests in a way that eliminates the need to write code.
OpenText is ensuring that end users can turn on and off the data sets they expose to small and large language models in a way that allows any output to be verified. That approach enables users to access multiple third-party AI models in addition to now allowing organizations to embed any model they have developed within an OpenText workflow.
The issue that OpenText is attempting to resolve is to ensure that the output generated by a probabilistic AI model is accurate within the context of an AI Bill of Rights that OpenAI has defined, says Barrenechea. As part of that effort, OpenText going forward is now committed to providing additional AI capabilities to its platform every 90 days, says Barrenechea.
The OpenText platform is designed to be deployed on multiple clouds or in on-premises IT environments. That capability makes it possible to integrate data across a hybrid IT environment without having to copy data.
Other capabilities added to the platform include an update to OpenText Communications that adds migration tools and design accelerators to simplify cloud transitions. In addition, OpenTextTM Core Messaging now supports rich communication services, including email, WhatsApp, SMS, web, mobile or print.
OpenTextCustomer Data and OpenText Core Journey also now provides expanded unified customer data management capabilities, including a real time preference management capability. OpenText Core Fax and OpenText Fax can now also be deployed in a private cloud to eliminate the need for fax servers.
Finally, OpenText has added an OpenText Core Cloud Network Observability module to the OpenText ITOM platform that is already capable of observing applications and IT infrastructure. OpenText is also exposing an application programming interface (API) to make is easier for developers of applications that run on the OpenText platform to better manage, control and prevent the sharing of confidential information inside and outside an organization
The OpenText platform is currently used by more than 320,000 organizations. The degree to which each of those organizations is using every module will naturally vary, but one thing that is certain is that the AI revolution begins and ends with data.
