C3.ai Inc., the white-hot AI startup headed by billionaire Tom Siebel, is rolling out a generative AI bot to help hundreds of millions of Americans sift through government programs such as the Affordable Care Act.
The tool, C3 Generative AI for Government Programs, streamlines access and simplifies systems navigation via an intuitive, search-and-chat interface, according to Siebel.
“Understanding and accessing vital services and benefits programs can be an overwhelming process for many, and C3 Generative AI for Government Programs provides an easy way to get clear and quick answers to questions about the intricacies of these services,” he said in a statement.
C3 Generative, which runs on Google Cloud, is designed to withstand large inquiry volume. The technological combination has created an enterprise-grade AI application that eliminates hallucination, provides high precision responses, maintains source traceability and meets strict security requirements, according to C3.ai.
In one example shared by the company, a user might ask, “What are the enrollment steps for the Affordable Care Act?” and C3 Generative AI for Government Programs provides a response that details each step a potential enrollee would need to take to apply for and secure an ACA-compliant health insurance plan.
The partnership is expected to be the first of many between tech companies as AI transitions to an era increasingly roiled by issues of trust over AI results.
Appian Inc. Chief Executive Matt Calkins, who is spearheading a movement to create trust in AI absent any foreseeable national legislation or guidelines, claims trust is the next frontier following a major push by AI vendors to accumulate data.
In June, Calkins issued AI IP Protection Guidelines, a set of basic rules to provide a framework for the U.S. to manage the power of AI. The foundation of what he calls AI 2.0 is based on four points: 1) All AI models must disclose data sources; 2) If AI uses private data, it should require consent and compensation; 3) If AI uses personal, identifiable information, it needs permission; and 4) Any use of copyrighted information by AI requires consent and competition.
“We are trying to straddle an important point in AI’s development,” Calkins told Techstrong Group in an interview last week.
A Google Cloud spokesperson said the C3.ai application lets public sector agencies “harness” the power of AI to better serve citizens and allow people to get trusted information on government programs more quickly.
