Zoho Corp. today announced a spate of artificial intelligence (AI) agents for enterprises to handle everything from IT tasks and human resources to sales and customer support – one of the most ambitious offerings yet in the sea of agentic AI news.
The company introduced Zia Agents, Zia Agent Studio, and Agent Marketplace, a trio of services that collectively let large organizations access, build, and deploy intelligent, autonomous digital agents across their operations.
“Utilizing Zoho’s deep engineering expertise, its own data centers, and shared data model, we will develop powerful and usable solutions that drive customer value while retaining our commitment to customer flexibility and data privacy,” Sridhar Vembu, Zoho’s co-founder and chief scientist, said in a statement announcing the products.
The most eye-catching of the new products are dozens of pre-built Zia Agents that will be rolled out in the coming months. They include an Account Manager Agent, SDR Agent, HR Agent, Customer Support Agent, IT Help Desk Agent, and a SalesCoach Agent.
Zia Agents are designed as intelligent co-pilots to handle tasks such as IT help desk support, customer engagement, and sales forecasting. Enterprises, in turn, can create bespoke AI agents tailored to workflows, integrated across Zoho’s unified ecosystem of more than 100 products. The agents are built on Zoho’s proprietary tech stack and global data centers to ensure security and compliance, according to Zoho.
Zia Agent Studio, a no-code and low-code builder, allows users to create autonomous agents with specific skills. Users of Zia Agent Studio can also access a wide range of pre-existing Zia Skills, tools from across Zoho’s ecosystem, a unified data platform, and language models.
With Agent Marketplace, Zoho’s ecosystem of partners and developers can build and distribute specialized AI agents, which can be reused and instantly deployed by organizations. Agents created with Zia Agent Studio can be published in the Agent Marketplace.
Zoho’s agentic AI push is among the most diverse offerings yet in what is a crowded field of AI agents to assist humans in everyday tasks on the job. In the recent months, the likes of Microsoft Corp., Alphabet Inc.’s Google, Salesforce Inc., ServiceNow Inc., Adobe Inc., and Cisco Systems Inc. announced agentic AI offerings, ushering in what Salesforce CEO, Marc Benioff and NVIDIA Corp. CEO, Jensen Huang predict will be a digital workforce in the near future.
