Salesforce Inc. announced Monday Agentforce 360, a new platform designed to integrate artificial intelligence (AI) agents throughout enterprise operations, with Slack serving as the central hub for human-AI collaboration.
The cloud software giant wants users to think of Slack as an Agentic OS, a workspace where employees and AI agents work side-by-side. The integration aims to give workers access to company data, applications and workflows through a conversational interface, while AI agents gain contextual understanding from ongoing discussions.
The update brings several Salesforce products directly into Slack, including Agentforce Sales, IT and HR Service tools, and Tableau analytics. The move merges structured CRM data with Slack’s conversational format, transforming static records into interactive experiences where teams and AI agents can collaborate in real time.
“Every company is asking where their agents will live, how they’ll get context, and how to make them useful. Slack is the answer,” Slack CEO Denise Dresser said in a statement.
Salesforce is upgrading Slackbot into what it describes as a personal AI companion capable of handling complex, conversational tasks. The company is also introducing Enterprise Search, which allows employees to use natural language queries to access company knowledge and act on it.
The platform features an open architecture that connects third-party AI applications through new developer tools, including a Real-Time Search API and Model Context Protocol (MCP) server. This enables companies like OpenAI, Google and Anthropic to build custom agents that operate within Slack.
Salesforce claims businesses using AI agents in Slack have achieved up to three times more revenue per employee by accelerating decision-making and scaling operations.
“You start with Slack as a tool. Then you realize it’s how you run the company,” said Philip Hess, CEO of Remarkable.
The integration includes specialized agents for different business functions. Agentforce Sales consolidates customer data and workflows in a conversational format, while IT and HR Service agents handle support requests and administrative tasks through natural dialogue. The Tableau integration brings interactive dashboards into Slack channels for real-time analytics.
A new Agentforce Channel Expert agent provides automated answers to common questions within Slack channels, designed to reduce routine inquiries and free up human experts for more complex work.
Prasad Swaminathan, group senior vice president and global head of HR at Adecco, said the AI capabilities represent more than incremental change. “In this age of AI, I am not simply thinking about innovating. I am trying to reimagine what businesses look like from the ground up,” he said.
“There’s a rush to drop AI agents into sales, but it’s typically aimed at the wrong problem. Revenue teams don’t need fewer conversations with people – they need more of them with the right ones,” TitanX CEO Joey Gilkey said in an email. “The real bottleneck isn’t capacity. It’s that reps spend 40, 50 hours a week talking to voicemail instead of buyers because no one can tell who the reachable 20% are.”
“AI shouldn’t be used to replace those conversations. Its real value is making sure every conversation a human has is worth having,” Gilkey said. “Trust doesn’t come from pretending a bot is a rep or hiding AI behind a fake voice. It comes from being upfront about what’s automated and letting humans stay where they belong: in the conversation.”
