Zoom Communications Inc. is bringing agentic artificial intelligence (AI) across its platform.
In its most aggressive move yet into the fledgling field of AI agents, the videoconferencing pioneer on Monday unveiled Zoom AI Companion with reasoning and memory features to orchestrate tasks, introduce conversational self-service and create customized agents. The features are available on Zoom Meetings, Zoom Team Chat, Zoom Docs, Zoom Phone, Zoom Whiteboard and Zoom Contact Center.
“AI Companion is evolving from a personal assistant to being truly agentic, which signals a major leap forward in how AI can enhance productivity and collaboration at work,” Smita Hashim, chief product officer at Zoom, said in a statement.
AI Companion’s new agentic AI skills include calendar management to help schedule meetings for everyone’s convenience, clip generation for fast clip creation, and writing assistance for advanced document creation.
Additionally, AI Companion will extend specialized agents for Zoom Business Services.
Zoom Virtual Agent is designed to leverage memory and reasoning skills for empathetic and contextual customer-service conversations and task actions to resolve complex issues. AI Studio is intended to lets users easily create and deploy customizable virtual agents, which will be available in beta later in the spring.
Zoom Revenue Accelerator users will soon be able to use a specialized agent for sales in the coming months to help hike revenue through automated insights, personalized outreach and enhanced prospecting.
As part of Zoom’s federated approach to AI, a Custom AI Companion add-on will incorporate small language models (SLMs) alongside Zoom’s third-party large language models (LLMs) to boost performance and cost effectiveness. The Custom AI Companion add-on is expected to be available in April for $12 per user per month. Personal coach is scheduled for availability in June.
Next on tap: Zoom users will be able to interact with third-party agents such as ServiceNow AI Agents and create their own custom agents with specific skills to streamline sales and RFPs or IT and HR service requests.
“We’ve been using Zoom AI Companion since it became available, and I’ve seen firsthand how it has transformed our academic and administrative operations,” Steven Carroll, chief information officer at Saint Leo University, said in a statement. “This technology isn’t just about efficiency; it allows our employees to spend less time on manual tasks and more time on meaningful collaboration, and focus on what matters most: supporting our students’ educational journey.”
